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COVID-19 Pandemic | Maintaining Service

Note to producers

Update - March 24, 2020

Following the announcement by the Government of Quebec, we inform you that Agri-Traçabilité Québec will continue its activities, as per the rules that have been established. Please note, however, that the rental of equipment for reading identifiers has been suspended until further notice.

Due to COVID-19, Agri-Traçabilité Québec has put in place measures to ensure service to producers while at the same time following the guidelines issued by the government:

  • ATQ must limit the presence of its employees at the workplace until instructed otherwise, all employees will work from home.
  • Customer service agents can be reached by telephone at the usual numbers during regular office hours, however we would encourage you to make your declarations electronically.
  • Identifiers can be ordered as usual.
  • The ordering service for identifiers in inventory has been suspended (identifiers held in reserve at ATQ).
  • The equipment rental service has been suspended (electronic reader sticks for identifiers).

Although ATQ is taking all the necessary measures to ensure the very best in customer service, the exceptional nature of the current situation, also being experienced by our service providers, could have an impact on the execution of our communications and our usual response times.

For all questions or comments, please get in touch with us through the usual communication channels.

We would like to thank you in advance for your understanding and collaboration.

The Team at Agri-Traçabilité Québec

Agri-Traçabilité Québec
555, Roland-Therrien Blvd, Suite 050
Longueuil, Québec J4H 4E8
Telephone : 450 677-1757 Toll free : 1 866 270-4319
Fax: 450 679-6547 Toll free: 1 866 473-4033
www.atq.qc.ca

Agri-Traçabilité Québec is a world leader

 recognized for the development, implementation and management of traceability systems adapted to the needs of various sectors. Its team, recognized for its professionalism and integrity, is constantly innovating in order to increase added value for producers and the overall industry while contributing to food safety for the benefit of consumers.

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Circuit Tracabilite Animale AN webATQ contributes to the improvement of food safety 

and to the competitive capability of agricultural producers and the agri-food industry as a whole. It sees to thedevelopment, implementation and operation of a permanent identification and traceability system for agricultural and food products for both livestock and crop sectors.

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    Logo Boeuf QC SPEQ 440x362 Agri-Traçabilité Québec is proud to be associated with the Partenaire Bœuf Québec program. ATQ ensures traceability for all cattle in Quebec, from farm to slaughter. Its identification system makes it possible to trace back the identified steer to his farm of origin and to know all his movements during his life.
     
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