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ATQ Customer Satisfaction Survey

ATQ would like to thank everyone who participated in our 2016 customer satisfaction survey!

At the end of 2016, Agri-Traçabilité Québec asked a number of producers to respond to a satisfaction survey.

The goal was to evaluate ATQ's client satisfaction with respect to the organization's services and products, and to evaluate the success rate of the communications campaign and the tools used by ATQ in the launch and implementation of the SimpliTRACE application.

Many of you completed this survey and ATQ is proud to share with you a summary of the results!

Customer Service Satisfaction

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1 - Quality of the service provided during the handling of your file (wait times, schedule, quality of the information)

1 - Quality of the service provided during the handling of your file (wait times, schedule, quality of the information)

Satisfied to very satisfied: 97,5 %

2 - Attitude of personnel (pleasant, courteous, attentive)

2 - Attitude of personnel (pleasant, courteous, attentive)

Satisfied to very satisfied: 98,5 %

3 - Quality of technical support - Automation

3 - Quality of technical support - Automation

Satisfied to very satisfied: 94,2 % 

4 - Overall level of satisfaction for services and products

4 - Overall level of satisfaction for services and products

Satisfied to very satisfied: 93,75 %

      

SimpliTRACE - use and communication

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1 - Do you use the SimpliTRACE application to transmit data to ATQ?

1 - Do you use the SimpliTRACE application to transmit data to ATQ?

To sign up for simpliTRACE, please call ATQ Customer Service:

From 8:30 am to 12:00 pm and from 1:00 pm to 4:30 pm,  Monday to Friday

Toll free: 1 866 270-4319

2 - If you do not use SimpliTRACE, how do you transmit your declarations to ATQ?

2 - If you do not use SimpliTRACE, how do you transmit your declarations to ATQ?

To sign up for simpliTRACE, please call ATQ Customer Service:

From 8:30 am to 12:00 pm and from 1:00 pm to 4:30 pm,  Monday to Friday

Toll free: 1 866 270-4319

3 - In general, are you satisfied with how simpliTRACE functions?

3 - In general, are you satisfied with how simpliTRACE functions?

4 - Do you encounter problems when using SimpliTRACE?

4 - Do you encounter problems when using SimpliTRACE?

Do you have any questions about how SimpliTRACE works or do you encounter problems when using the application? We invite you to communicate directly with our Automation Service as follows: 

ATQ Automation Service: Monday to Friday, from 8:30 to 4:30 

Tel: 450 677-1757 ext. 3, Toll free number: 1 866 270-4319 ext. 3 email: This email address is being protected from spambots. You need JavaScript enabled to view it.

5 - Did you find that enough information was provided to prepare you for the launch of SimpliTRACE?

5 - Did you find that enough information was provided to prepare you for the launch of SimpliTRACE?

6 - Do you think that there is enough information available regarding how SimpliTRACE functions?

6 - Do you think that there is enough information available regarding how SimpliTRACE functions?

Did you know that there are video tutorials available on SimpliTRACE?

To allow users to familiarize themselves with the SimpliTRACE system, ATQ has made a series of information videos. These video capsules, or tutorials, were developed with the goal of training users at a distance. Available at www.atq.qc.ca/en/tutorials, these tutorials are 3 to 6 minutes each and they explain SimpliTRACE using visual representations of the steps to follow, along with a voice description.

We invite you to watch these videos to better understand how simpliTRACE works, it only takes a few minutes!

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Ovine tags with the letter "E" will soon be available

** Notice to lamb producers **

We would like to remind you of the importance of checking your current inventory of ovine tags if you use marking with the letter for the current year.

The production of letter "D" tags will cease at the end of November.  So, you have until December 2 to order and pay for tags with this type of marking for any lambs born from now until the end of December, 2016.  As of Monday, December 5, the letter "D" ovine tags will no longer be available and will be replaced by letter "E" tags for any lambs born in January 2017 onwards.

Contact us at 1 866 270-4319 for more information.

Agri-Traçabilité Québec would like to thank you in advance for your cooperation.

Read the press release

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ATQ replaces FormCLIC software

Agri-Traçabilité Québec (ATQ) is pleased to announce that a new application as a complement to SimpliTRACE, compatible with RFID electronic readers (radio frequency identification), will be launched on November 21st to replace the FormCLIC software.

The new application, called SimpliTRACE Express and fine-tuned by ATQ, will allow for the transfer of identification numbers captured using an electronic stick reader over to the SimpliTRACE application. It should be noted that a SimpliTRACE account must be opened to use this new applicaiton that will permanently replace the FormCLIC software.

Read the Press release

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Activity Report 2015-2016

Agri-Traçabilité Québec (ATQ) is pleased to present the 15th edition of its Activity Report.

On March 14, 2016, ATQ officially launched the new SimpliTRACE application. The highlight of the 2015-2016 year, the implementation of this new tool aimed at optimizing the data search and processing procedures related to epidemiological management, has provided Quebec with a high-performance system. Developed in order to facilitate data entry and the processing of livestock declarations, SimpliTRACE ensures the quality of information transmitted to the database, an essential element in the effectiveness of the system.

As ATQ celebrates its 15th anniversary, this major technological breakthrough constitutes a pivotal moment in the evolution of the traceability sector.  ATQ has worked in parallel with its trusted partners and stakeholders who have been involved over the last 15 years in contributing, in a significant manner, to the implementation of this leading-edge initiative.

In other areas, Agri-Traçabilité Québec has consolidated partnerships while continuing to provide support th the traceability initiatives of its partners, and continues to work in the different sectors of the agricultural industry to implement traceability systems, notably with Dairy Farmers of canada (DFC), the Canadian Pork Council (CPC), and the Éleveurs de porcs du Québec.

 To learn more, download the 2015-2016 Activity Report

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New tutorials on how SimpliTRACE works are now available!

To enable users to learn how SimpliTRACE works, ATQ has developed a series of informational videos. These short videos or tutorials have been created in order to offer distance training. Available at www.atq.qc.ca/tutorials, these 3 to 6 minutes tutorials explain how SimpliTRACE works with a voice description and a visual demonstration of how to proceed.

We invite you to watch these tutorials to learn how SimpliTRACE works in few minutes!

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ATQ successfully launches its new SimpliTRACE application!

Agri-Traçabilité Québec (ATQ) is pleased to announce that the official launch of its new traceability Web application, named SimpliTRACE, has successfully been completed. In fact, March 14, 2016, will, from now on, mark a significant moment in ATQ history. The technological shift undertaken by ATQ throughout the past few years is now complete and represents an important evolution for the traceability sector at both the Quebec and Canadian level.

SimpliTRACE: a forward-thinking system founded on ATQ expertise

ATQ designed the SimpliTRACE application to replace its current data management system with a more efficient, state-of-the-art system to manage traceability data from Quebec. SimpliTRACE was developed on the basis of business intelligence from the traceability sector acquired over the past 14 years. The software architecture is based on an in-depth analysis of the main regulatory aspects in Quebec in terms of animal identification and traceability.

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Official launch of SimpliTRACE today!

Agri-Traçabilité Québec (ATQ) is proud to announce that its new traceability Web application is officially launched today, March 14, 2016. This new free application, named SimpliTRACE, replaces the ATQ Direct website.

As part of the launch of SimpliTRACE, and with the objective of optimizing the management of the Quebec traceability database, some new rules for transmitting data will be in effect. It should be noted that these new requirements do not modify in any way the Regulation respecting the identification and traceability of certain animals.

How to register?

To register with SimpliTRACE, you must contact ATQ Customer Service by telephone starting March 14th. By registering, you will be able to get access codes to SimpliTRACE, such as your username and password. It should be mentioned that your access codes for the ATQ Direct website will not be valid for SimpliTRACE. When registering, you must provide your ATQ stakeholder number and a valid email address. 

Read the press release

To contact ATQ Customer Service

From Monday to Friday, 7:30am to 12:00pm & 1:00pm to 4:30pm

Toll free: 1 866 270-4319

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Beef Cattle Identification: A Specific Tag for the Limousin Breed will be Offered as of February 1st

Agri-Traçabilité Québec (ATQ) is announcing that a tag specifically intended for identifying Limousin beef cattle will be offered to Quebec producers, starting February 1st. This new Canadian-approved tag, much like the one used to identify Angus beef cattle, is distinguished by the pink parts on the back. Furthermore, the printing of Limousin on the two pieces of the visual tag, and printing of the Canadian Limousin Association logo on the back part of the electronic tag, will show that these cattle belong to this breed.

Already marketed in other Canadian provinces, the Limousin tag will now be sold in Quebec thanks to the collaborative efforts of the Canadian Limousin Association, the Association des Éleveurs de Limousin du Québec and the provider of livestock identification items, Allflex. 

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New versions of declaration forms for cattle and sheep sectors available as of January 11, 2016

Agri-Traçabilité Québec (ATQ) announces that new versions of the declaration forms destined for the cattle and sheep sectors are available as of today. In anticipation of the launch of the SimpliTRACE application, which will take place in March 2016, it was necessary for ATQ to undertake a revision of these declaration forms. This step was taken not only to update these documents to reflect new rules for data transmission but also to provide access to tools that are now simpler to use.

New Data Transmission Rules in Effect

The new versions of the forms have been adapted in order to allow for the addition of certain types of data. For example, regarding information that must be transmitted, the application date of an ear tag is a mandatory piece of data that must be declared following this event or in the case of a replacement. In addition, the form now allows for the declaration of an animal that has disappeared if such an event occurred out on pasture or on a farming operation.

New Single Form for the Sheep Sector

For the sheep sector, this update translated into the design of a new single declaration form that replaces, in a definitive manner, the two forms that were available until this point. By using the new form, it is now possible to report the tagging or movement of an animal within the same document.

Aside from the advantage of having a single document to fill out for your declarations, the new form was put together with the aim of simplifying the transcription of information. The printing of the Canadian prefix (124000) as part of the ear tag number, the addition of items that can be check marked on the form as well as the standardization of instructions on the back of the form represent other improvements made to the document.

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Logo Boeuf QC SPEQ 440x362 Agri-Traçabilité Québec is proud to be associated with the Partenaire Bœuf Québec program. ATQ ensures traceability for all cattle in Quebec, from farm to slaughter. Its identification system makes it possible to trace back the identified steer to his farm of origin and to know all his movements during his life.
 
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