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Customer Satisfaction Survey

At the end of 2018, Agri-Traçabilité Québec conducted a survey of producers to determine the level of satisfaction of its customers with the services and products offered by the organization.

In addition, the survey aimed to assess the satisfaction rate for services offered through SimpliTRACE and SimpliTRACE Mobile, and the quality of communications.

ATQ would like to thank everyone who participated in the survey and we are proud to share with you a summary of the results.

 

Evaluation of the services offered

Welcome by and courtesy of the staff

Welcome by and courtesy of the staff

Quality of the information provided

Quality of the information provided

Telephone wait time

Telephone wait time

Quality of service provided by ATQ

Quality of service provided by ATQ

Wait times for updating your file

Wait times for updating your file

Ordering service for identifiers

Ordering service for identifiers

Technical support service

Technical support service

Evaluation of data transmission tools

How satisfied are you with SimpliTRACE?

How satisfied are you with SimpliTRACE?

How satisfied are you with SimpliTRACE Mobile?

How satisfied are you with SimpliTRACE Mobile?

If you don't use SimpliTRACE, how do you transmit your declarations to ATQ?

If you don't use SimpliTRACE, how do you transmit your declarations to ATQ?

Evaluation of communications

Evaluation of communications

Evaluation of communications

Genarally, would you say you are well informed about traceability?

Genarally, would you say you are well informed about traceability?

how would you rate the communications disseminated by ATQ?

how would you rate the communications disseminated by ATQ?

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Logo Boeuf QC SPEQ 440x362 Agri-Traçabilité Québec is proud to be associated with the Partenaire Bœuf Québec program. ATQ ensures traceability for all cattle in Quebec, from farm to slaughter. Its identification system makes it possible to trace back the identified steer to his farm of origin and to know all his movements during his life.
 
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