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Customer Satisfaction Survey

At the end of 2018, Agri-Traçabilité Québec conducted a survey of producers to determine the level of satisfaction of its customers with the services and products offered by the organization.

In addition, the survey aimed to assess the satisfaction rate for services offered through SimpliTRACE and SimpliTRACE Mobile, and the quality of communications.

ATQ would like to thank everyone who participated in the survey and we are proud to share with you a summary of the results.

 

Evaluation of the services offered

Welcome by and courtesy of the staff

Welcome by and courtesy of the staff

Quality of the information provided

Quality of the information provided

Telephone wait time

Telephone wait time

Quality of service provided by ATQ

Quality of service provided by ATQ

Wait times for updating your file

Wait times for updating your file

Ordering service for identifiers

Ordering service for identifiers

Technical support service

Technical support service

Evaluation of data transmission tools

How satisfied are you with SimpliTRACE?

How satisfied are you with SimpliTRACE?

How satisfied are you with SimpliTRACE Mobile?

How satisfied are you with SimpliTRACE Mobile?

If you don't use SimpliTRACE, how do you transmit your declarations to ATQ?

If you don't use SimpliTRACE, how do you transmit your declarations to ATQ?

Evaluation of communications

Evaluation of communications

Evaluation of communications

Genarally, would you say you are well informed about traceability?

Genarally, would you say you are well informed about traceability?

how would you rate the communications disseminated by ATQ?

how would you rate the communications disseminated by ATQ?

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Activity Report 2018-2019

It is with great pleasure that we would like to present to you the 2018-2019 edition of the Agri-Traçabilité Québec Activity Report.

In recent years, the value associated with traceability has been further developed and the strategic thinking conducted during the past year has allowed us to identify areas for action and prioritize targets, in order to develop a global business development plan for the coming year.



To learn more about Agri-Traçabilité Québec's activities, please view the electronic version of this eighteenth edition of our activity report.

 

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New! SimpliTRACE Mobile is now available for iOS device users (iPhone)

Agri-Traçabilité Québec (ATQ) is pleased to announce that the SimpliTRACE Mobile application is now available for iOS (iPhone) device users.

SimpliTRACE Mobile is an application offering bovine, ovine and cervid producers the ability to make their traceability declarations using a smartphone. On September 5, 2017, ATQ put into production its application for Android-type devices. Following increasing demand from users of iPhone models, ATQ started to develop an iOS application.

It should be recalled that the SimpliTRACE Mobile tool was designed to help farming operations transmit animal identification and movement declarations to ATQ's central database covered by the Regulation respecting the identification and traceability of certain animals. With SimpliTRACE Mobile, producers can access their complete list of identifiers directly from their phone, reducing the risk of transcription errors.

Read the press release

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Ovine tags with the letter "G" will soon be available

** Notice to lamb producers **

We would like to remind you of the importance of checking your current inventory of ovine tags if you use marking with the letter for the current year.

The production of letter "F" tags will cease at the beginning of December.  So, you have until December 7 to order and pay for tags with this type of marking for any lambs born from now until the end of December, 2018.  As of Monday, December 10, the letter "F" ovine tags will no longer be available and will be replaced by letter "G" tags for any lambs born in January 2019 onwards.

Contact us at 1 866 270-4319 for more information.

Agri-Traçabilité Québec would like to thank you in advance for your cooperation.

Read the press release

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New! Purchase Identifiers Online

Agri-Traçabilité Québec (ATQ) is pleased to announce that a new online purchasing module is now available for SimpliTRACE users that will allow them to order identifiers with regular markings for bovine, ovine and cervid livestock directly via their SimpliTRACE account.

The module, created by ATQ and added to the SimpliTRACE application, provides more flexibility to stakeholders. From now on, stakeholders can order their identifiers and accessories at any time, even outside of the hours of operation for ATQ Customer Service.

It’s that simple! By accessing their online account, users just have to click on the “Order” tab, and then on the “Create” button to complete their order.

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Activity Report 2017-2018

It is with great pleasure that we would like to present to you the 2017-2018 edition of the Agri-Traçabilité Québec Activity Report.

The document presents a summary of operations and reports on the various issues and events that have been central to ATQ's activities this past year.

Continuous improvement has always been a primary concern for Agri-Traçabilité Québec. Hence, in 2017-2018, in addition to its regular activities, ATQ has been involved in various projects such as improving the system’s efficiency for the benefit of the users, increasing the performance of various tools, and working as a service provider for different organizations in the field.

The year was marked by a large amount of constructive energy and impressive results. The organization has carefully developed new partnerships, including with the Canadian Dairy Network (CDN) and Dairy Farmers of Canada (DFC) for the development of the national dairy cattle traceability solution, thus continuing to pursue ATQ’s mission in similar fashion as it has already done with the Canadian Pork Council (CPC).

Agri-Traçabilité Québec would like to sincerely thank the industry’s producers and stakeholders, and all of its partners, for their close collaboration, which has undeniably contributed to the reliability and durability of Quebec’s traceability system.

To learn more, download the 2017-2018 Activity Report

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Price change for bovine, ovine and cervid identification tags

Agri-Traçabilité Québec (ATQ) would like to inform you that it will be adjusting the price of bovine, ovine, and cervid identification tags required by Quebec’s identification and traceability system.

The sale price increase will range from $0.05 to $0.06 per identification tag. Please note that the changes will come into effect on May 28, 2018, and that they will be applied to all bovine, ovine, and cervid production sectors.

To familiarize yourself with the new prices, a detailed price list for each sector will be available as of May 28th, which will also display all the available products. You will find separate price lists for each sector on the ATQ website, which you can access by following this link: www.atq.qc.ca/en/forms. Select the sector of your choice to access the appropriate documents. 

ATQ wishes to remind producers and industry stakeholders that tag and accessory orders must be placed by telephone by calling Customer Service at 1 866 270-4319.

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Agri-Traçabilité Québec Becomes the Service Provider of the National Traceability Solution for the Dairy Sector

Agri-Traçabilité Québec (ATQ) is pleased to announce that it has reached an agreement to become the service provider to create, develop, and host the DairyTrace solution, the new traceability database for Canadian dairy cattle.

This mandate will be part of an agreement between Dairy Farmers of Canada and Canadian Dairy Network (CDN) to ensure the implementation of a system that will meet the highest standards of traceability for Canadian dairy cattle. The system will be in compliance with regulatory requirements as well as with the requirements of the proAction traceability module for Canadian dairy cattle. The DairyTrace initiative, a vision developed by Dairy Farmers of Canada, will be managed by Canadian Dairy Network, which will become the responsible administrator at the national level. The two organizations are very pleased with the significant progress made towards achieving the dairy cattle industry goal of a national traceability system.

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Ovine tags with the letter "F" will soon be available

** Notice to lamb producers **

We would like to remind you of the importance of checking your current inventory of ovine tags if you use marking with the letter for the current year.

The production of letter "E" tags will cease at the end of November.  So, you have until December 1 to order and pay for tags with this type of marking for any lambs born from now until the end of December, 2017.  As of Monday, December 4, the letter "E" ovine tags will no longer be available and will be replaced by letter "F" tags for any lambs born in January 2018 onwards.

Contact us at 1 866 270-4319 for more information.

Agri-Traçabilité Québec would like to thank you in advance for your cooperation.

Read the press release

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Logo Boeuf QC SPEQ 440x362 Agri-Traçabilité Québec is proud to be associated with the Partenaire Bœuf Québec program. ATQ ensures traceability for all cattle in Quebec, from farm to slaughter. Its identification system makes it possible to trace back the identified steer to his farm of origin and to know all his movements during his life.
 
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